GENERAL TERMS AND CONDITIONS – GROSSISTEN NORDIC AB
Document version: 2.1 Effective date: 2026-04-14 CVR number: 559195–5215 Registered address: Trintegatan 1, Helsingborg, Sweden
LEGAL NOTICE: This document is drafted in accordance with Swedish mandatory legislation, including the Contracts Act (1915:218), the Consumer Purchase Act (2022:260), the Sale of Goods Act (1990:931), the Distance Selling Act (2005:59), the Marketing Act (2008:486), the Credit Information Act (1973:1173), the Debt Collection Act (1974:182), as well as the European Parliament and Council Regulation (EU) 2016/679 (GDPR). In the event of a conflict between these terms and mandatory legislation, the mandatory legislation shall take precedence..
CONTENT SUMMARY
- Definitions and Interpretation Rules
- Scope of Application and Contracting Parties
- Conclusion of the Agreement and Order Confirmation
- Prices, VAT, and Payment Terms
- Delivery, Transportation Risk, and Delays
- Damaged Goods and Transport Claim
- Unclaimed Shipments
- Right of withdrawal (Consumers)
- Product defects, complaints and guarantees
- Reservation of title
- Limitation of liability
- Redemption and return handling
- Processing of Personal Data (GDPR)
- Cookies and Tracking Technologies
- Anti-Spam and Electronic Communications
- Price guarantee
- Force Majeure
- Transfer of Agreement and Receivables
- Applicable Law and Dispute Resolution
- Changes to General Terms and Conditions
- Contact information and Other Provisions
SECTION 1 – DEFINITIONS AND RULES OF INTERPRETATION
1.1 Definitions
In these General Terms and Conditions is understood by:
"The Company" – Grossisten Nordic AB, CVR no. 559195–5215, with a registered business address in Helsingborg, Sweden, which engages in the trade of LED lighting, electrical equipment, and industrial fixtures.
"Customer" – Any natural or legal person who enters into an agreement for the purchase of goods from the Company, regardless of whether this is a Consumer or Business Customer.
"Consumer" – A natural person who acts mainly for purposes that fall outside commercial activities, in accordance with the definition in the Consumer Purchase Act (2022:260).
"Business customer" – A legal person, sole proprietorship, authority, organization or other commercial actor who acquires goods for purposes related to his commercial activity.
"Item/Items" – The products sold by the Company, including but not limited to LED lighting fixtures, electrical equipment, cables, switches, distributors and industrial lighting solutions.
"Order" – A formal statement of intent made by the Customer via the Company's electronic trading platform, e-mail, telephone or other communication channel, requesting the acquisition of specified Goods.
"Order confirmation" – The automated electronic confirmation that the Company sends to the Customer per e-mail upon receipt and approval of an Order, and which confirms that a binding purchase agreement has been entered into.
"Agreement" – The binding purchase agreement arising under Section 3 below, together with these General Terms and Conditions and the relevant Order Confirmation.
"Delivery day" – The day on which the Goods are handed over to the Customer, or to a party designated by the Customer, at the agreed delivery address.
"Working day" – Monday to Friday, with the exception of Swedish public holidays, bank holidays and the period 24 December to 1 January.
"B2B" – Agreements entered into exclusively between the Company and Business Customers.
"B2C" – Agreements entered into between the Company and Consumers.
"Svea Bank" – Svea Bank AB, corporate no. 556158-7634, with registered address at Sveavägen 46, 111 34 Stockholm, approved by the Financial Supervisory Authority to conduct banking business, and which provides the Company's payment solutions for card payments, direct payments and consumer invoicing.
1.2 Interpretation rules
Headings in these General Terms and Conditions are for guidance only and do not affect the interpretation of the content. Words in the singular include the plural and vice versa if the context so requires. References to legislation refer to legislation in the wording applicable at any time.
SECTION 2 – SCOPE AND CONTRACTING PARTIES
2.1 General Use
These General Terms and Conditions apply to all Orders and Agreements regarding the purchase of Goods from the Wholesaler Nordic AB, regardless of whether the purchase is made via the Company's website, e-mail, telephone or other channel. The terms and conditions apply to sales to Customers located in Sweden and within the other member states of the European Union, taking into account applicable national and EU legal provisions.
2.2 Differentiation B2C and B2B
These General Terms and Conditions contain provisions that differentiate between Consumers and Business customers. In cases where mandatory consumer protection legislation, including but not limited to the Consumer Purchase Act (2022:260) and the Distance Selling Act (2005:59), prescribe rights that are more advantageous for the Consumer than what is stated in these terms, the mandatory legislation must always take precedence.
2.3 Authorization to Enter into Agreement
Ordering with the Company requires that the Customer:
(a) for Consumers: has reached legal age, i.e. 18 years of age and possess legal capacity;
(b) for Business Customers: is a legal entity with full legal capacity, and that the natural person completing the Order is duly authorized to sign or otherwise authorized to enter into agreements for the Business Customer.
The Company reserves the right, without giving reasons, to reject Orders from parties whose authorization cannot be verified.
2.4 Ordering in your own name
All Orders must be completed by the Customer in their own name. Ordering on behalf of others without a verifiable power of attorney is not permitted.
2.5 Printing and Typing Errors
The company reserves the right to correct obvious printing and typing errors as well as incorrect prices in product descriptions, catalogs and on the website.
SECTION 3 – CONCLUSION OF AGREEMENT AND ORDER CONFIRMATION
3.1 Formation of the Agreement
A legally binding purchase agreement arises between the Company and the Customer at the moment the Customer confirms his Order at checkout on the Company's web platform, or in some other way submits a binding acceptance of the Company's offer.
3.2 Order confirmation
As soon as possible after receiving the Order, the Company must send an automated Order Confirmation to the Customer via e-mail. The order confirmation must contain:
- Word reference number
- Specification of ordered Goods, quantities and item numbers
- Stated price incl. and excl. VAT
- Selected payment method
- Indicated delivery address and estimated delivery time
- Reference to these General Terms and Conditions
3.3 Automated Order Handling
The customer is aware of and accepts that the Order Confirmation is generated automatically via the Company's database system without manual review of each individual Order.
3.4 Requirement for Order Confirmation as Condition
Without an Order Confirmation sent by the Company, no binding agreement is considered concluded, regardless of whether payment has been initiated.
3.5 No Minimum Order Amount
The company currently applies no requirement for a minimum order amount, processing fee or card fee when ordering.
SECTION 4 – PRICES, VAT AND PAYMENT TERMS
4.1 Prices and VAT
All prices on the Company's website are stated:
(a) for Consumers: inclusive of VAT (25% unless otherwise stated);
(b) for Business customers: exclusive of VAT, which is added at the statutory tax rate applicable at any time.
4.2 Payment methods
The Company offers the following payment alternatives, all – with the exception of the Company's own invoice handling – mediated and administered by Svea Bank AB:
Direct payment via Netbank
Payment via online banking is mediated by Svea Bank AB and is available to customers of the banks that are supported by Svea Bank's payment platform at all times.
Card payment via Svea Bank
Card payments with VISA and Mastercard are processed and administered by Svea Bank AB. All card payments are protected by 3D Secure technology in accordance with the Strong Customer Authentication (SCA) requirements of the PSD2 Directive.
Swish Trade
Payment via Swish Handel can be made directly at the checkout or via manual Swish to the Company's Swish Handel number: 123 166 67 83.
Invoice and installment plan via Svea Bank (Consumers and Business customers)
Payment subsequently via invoice or installment plan (3–24 months) is provided by Svea Bank AB in their capacity as creditor and invoicing service provider.
The company's own invoicing (Exclusively for business customers)
The wholesaler Nordic AB offers direct invoicing administered by the Company itself for credit approved business customers. The following terms apply:
- Payment terms: Net 30 days from invoice date
- Billing fee: SEK 39 excl. VAT per invoice
- Reminder fee: SEK 60 excl. VAT per payment reminder sent
- Default interest: From the day after the due date with an interest rate corresponding to the Riksbank's reference rate applicable at all times with an addition of eight (8) percentage points
- Debt collection requirements: Debt collection fee of SEK 180 excl. VAT is added
- Credit assessment: The company carries out credit information via UC AB
4.3 Implementation of the payment
Payment must be made in Swedish kroner (SEK), unless otherwise expressly agreed in writing.
4.4 Payment delay
In the event of payment delay, the Company is entitled to:
(a) withhold delivery of further Orders until all outstanding amounts are paid in full;
(b) terminate the Agreement in respect of Goods not yet delivered and demand compensation;
(c) transfer overdue claims to a collection agency for further legal action.
SECTION 5 – DELIVERY, TRANSPORT RISK AND DELAYS
5.1 Delivery condition and transfer of risk
B2B transactions: All Goods are sold with the delivery condition EXW Helsingborg (Ex Works) according to Incoterms® 2020. The risk passes to the Business Customer the moment the Goods are made available at the Company's warehouse in Helsingborg.
B2C transactions: For consumers, the risk passes according to the Consumer Purchase Act (2022:260), i.e. at the time the Product is actually delivered to the Consumer.
5.2 Shipping costs
Shipping costs are not included in the product price and are specified separately at checkout at the time of ordering. Shipping is added from SEK 63.20 excl. VAT
5.3 Estimated Delivery Time
Delivery times are estimated and not guaranteed unless a binding delivery date is expressly confirmed in writing by the Company.
5.4 Delivery delay
In the event of a delivery delay, the following applies:
(a) Consumers: The consumer has the right to demand delivery within a reasonable additional period, cancel the Agreement if delivery does not take place within the additional period, and demand compensation for actual losses.
(b) Business customers: The business customer has the right to demand delivery, cancel the purchase if the delay is significant, and/or demand compensation for documented direct losses.
5.5 Incorrect Delivery Information
The customer is responsible for providing correct and complete delivery information when ordering.
SECTION 6 – DAMAGED GOODS AND TRANSPORT COMPLAINT
6.1 Duty to investigate
Upon receipt of a delivery, the customer must carefully examine the product's packaging and condition.
6.2 Visible Damage
If the Product or its packaging shows visible damage upon receipt, the Customer must:
(a) immediately report the damage to the delivery company at the time of delivery;
(b) document the damage with photographs or video recording;
(c) notify the Company in writing of the damage within three (3) Working Days of receipt.
6.3 Hidden Damages
Damage that was not visible on receipt must be reported to the delivery company as soon as possible and no later than seven (7) calendar days from receipt.
6.4 Consequences of Omission
Failure to report visible damage may mean for Business Customers that the right to assert the transport damage against the Company is limited or waived.
SECTION 7 – UNCOLLECTED SHIPMENTS
7.1 Administrative costs for non-collection
If a shipment is not picked up by the Customer without a valid reason and as a result is returned to the Company, the Customer will be charged an administration fee of SEK 390 excl. VAT, or 20% of the order sum excl. VAT, depending on which amount is greater.
7.2 Return freight
In addition to the administration fee, the Customer is charged the actual costs of return shipping.
7.3 Storage costs and Extra runs
Any storage costs as well as costs for unsuccessful delivery attempts are subsequently debited to the Customer at the actual price.
7.4 Consumers and right of withdrawal
For Consumers, a refusal to receive a delivery can constitute an exercise of the Right of Withdrawal if it happens within the 14-day period and on the correct formal basis.
SECTION 8 – RIGHT OF WITHDRAWAL (CONSUMERS)
8.1 Scope of the right of withdrawal
Consumers who have entered into an Agreement at a distance with the Company have the right to cancel the Agreement without giving a reason within fourteen (14) calendar days from the day the Consumer physically received the Product.
8.2 Exercise of the right of withdrawal
In order to exercise the Right of Withdrawal, the Consumer must notify the Company of an unequivocal decision to withdraw from the Agreement before the deadline specified in 8.1. The message can be sent:
(a) by email to: [email protected]
(b) via written delivery to: Grossisten Nordic AB, Trintegatan 1, 253 68 Helsingborg
(c) by telephone to: +46 42 456 91 50
8.3 Return of Product
The Consumer must return the Product to the Company without undue delay and no later than fourteen (14) calendar days from the day the Consumer notified the Company of the exercise of the Right of Withdrawal.
8.4 Return freight
Forbrugeren bærer de direkte omkostninger til returnering af Varen.
8.5 Impairment liability
The consumer is responsible for any deterioration in the value of the goods due to handling beyond what is necessary to determine the nature, properties and function of the goods.
8.6 Repayment
The Company must refund all amounts paid by the Consumer, including the original delivery cost, without undue delay and within fourteen (14) calendar days at the latest.
8.7 Exceptions to the right of withdrawal
The right of withdrawal does not apply if:
(a) Goods manufactured or adapted according to the Consumer's specific instructions;
(b) Goods which by their nature cannot be returned;
(c) Sealed item not suitable for return for health or hygiene reasons and whose seal is broken after delivery;
(d) Goods which, after delivery, are by their nature mixed with other goods in such a way that they cannot be separated.
8.8 No right of withdrawal for business customers
The right of withdrawal applies exclusively to Consumers. Business customers have no statutory right of withdrawal.
SECTION 9 – PRODUCT DEFECTS, COMPLAINTS AND WARRANTIES
9.1 Misjudgment
A Product is defective if it is not in accordance with the Agreement regarding its nature, quantity, quality, characteristics, functionality or other characteristics that the Customer could reasonably have expected.
9.2 Complaint deadline
(a) Consumers: The Consumer has the right to complain about a defect in a Product within three (3) years from the day the Consumer received the Product.
(b) Commercial customers: The right to complain ceases for commercial customers two (2) years after delivery of the goods.
9.3 Burden of proof
(a) Consumers: A defect that becomes apparent within one (1) year of receipt is presumed to have existed at the time of delivery.
(b) Business customers: The business customer bears the burden of proof that the fault was present at the time of delivery.
9.4 Complaints procedure
The customer must contact the Company in writing via e-mail at [email protected] and provide information on the nature of the Product, order number and a detailed description of the nature of the fault, as well as obtain a return authorization number (RMA number) from the Company before the Product is returned.
9.5 Default powers in case of Failure
(a) Consumers: In the event of an established fault, the Consumer has the right to initially demand remedial action (repair) or redelivery.
(b) Business customers: In the event of an established error, the Business Customer has the right to demand rectification, redelivery, price reduction or withdrawal in the event of a significant error, as well as compensation.
9.6 Factory warranty
In addition to the statutory right of complaint, Goods may be covered by a factory warranty.
9.7 Not Applicable Error Causes
The right of complaint does not apply to defects or damage caused by normal wear and tear, incorrect handling, incorrect installation or unauthorized modifications.
SECTION 10 – RETENTION OF TITLE
10.1 Transfer of property rights
Ownership of all delivered Goods is reserved to the Wholesaler Nordic AB until all amounts related to the Agreement have been paid in full by the Customer.
10.2 Customer's Limitation of Availability
Until full payment has been made, the Customer does not have the right to transfer, mortgage, lease or otherwise dispose of the Goods in violation of the Company's ownership rights.
10.3 Right to Take Back Goods
In the event of the Customer's default in payment, the Company is entitled to take back delivered Goods for which full payment has not been made.
10.4 Shipping costs for returns
Shipping costs are not refunded when returning Goods, unless the return is solely due to incorrect shipping on the part of the Company.
SECTION 11 – LIMITATION OF LIABILITY
11.1 B2B – Limitation of liability
For Agreements entered into with Business Customers, the Company is under no circumstances liable to Business Customers for indirect or consequential damages, including but not limited to lost profits, production stoppages or loss of business opportunities.
11.2 B2C – Invariable Consumer Protection
The limitations of liability in section 11.1 do not apply to Consumers. The company's liability towards Consumers is regulated exclusively by non-derogable provisions in the Consumer Purchase Act (2022:260).
11.3 Product liability
The company's liability for personal injury and damage to consumer property caused by a safety defect in a Product is regulated by the Product Liability Act (1992:18).
SECTION 12 – PURCHASES AND RETURNS HANDLING (B2B)
12.1 Commercial Redemption for Business Customers
The Company may, after individual commercial assessment and upon written request from the Business Customer, accept the buyback of Goods.
12.2 Conditions for Redemption
Redemption can be granted provided that:
(a) The item is in unopened original packaging, unused and in a condition that enables immediate resale;
(b) all components, accessories and documentation included;
(c) The item is normally returned within thirty (30) calendar days of the original delivery date;
(d) The item is not a specially ordered or customized product.
12.3 Deduction on Redemption
In the event of an approved buyback, the Company applies a deduction of twenty (20) percent of the original purchase price, excluding VAT
12.4 Freight costs
Shipping costs for returns in connection with buybacks are borne in their entirety by the Business Customer.
SECTION 13 – PROCESSING OF PERSONAL DATA (GDPR)
13.1 Data controller
The wholesaler Nordic AB, CVR no. 559195–5215, with address Trintegatan 1, 253 68 Helsingborg, is the data controller for the processing of the Customer's personal data.
Contact details for data protection issues: Email: [email protected]
13.2 Categories of Personal Information
The company processes the following categories of personal data:
- Identity and contact information
- Payment information
- Order and transaction history
- IP address and technical device information
- Communication history with the Company's customer service
- Credit report results (for business customers)
13.3 Purpose and Legal Basis
The company processes personal data for the following purposes:
- Fulfillment of purchase agreement and order handling
- Invoicing, payment monitoring and collection
- Customer service and complaint handling
- Credit assessment for invoice credit (B2B)
- Direct marketing and newsletter
- Bookkeeping and accounting obligations
- Website analysis and service development
13.4 Retention periods
- Transaction data and accounting basis: seven (7) years
- Customer relationship data and complaint cases: three (3) years after the end of the customer relationship
- Marketing data based on consent: until consent is withdrawn
13.5 Customer's Rights
According to the GDPR, the Customer has the right to:
- Right to access (Art. 15)
- Right to rectification (Art. 16)
- Right to erasure (Art. 17)
- Right to restriction of processing (Art. 18)
- Right to data portability (Art. 20)
- Right to object (Art. 21)
13.6 Complaint to the Supervisory Authority
The customer has the right to submit a complaint regarding the Company's processing of personal data to the Integritetsskyddsmyndigheten (IMY).
13.7 Third Party Sharing
The company shares personal data with carefully selected third parties, including Svea Bank AB, DB Schenker, UC AB and IT service providers.
SECTION 14 – COOKIES AND TRACKING TECHNOLOGIES
14.1 Cookie use
The company's website uses cookies and similar tracking technologies in accordance with applicable legislation.
14.2 Types of Cookies
- Strictly necessary cookies: Technically necessary for the basic function of the website
- Analysis and statistics cookies: Used to analyze visitor traffic
- Marketing and advertising cookies: Used for remarketing and personalized advertising
14.3 Handling of Cookies
The customer can manage and revoke his consent to cookies at any time via the Company's cookie banner or via the browser's settings.
SECTION 15 – ANTI-SPAM AND ELECTRONIC COMMUNICATIONS
15.1 Policy against Unsolicited Email
The wholesaler Nordic AB fully respects the customer's right to privacy and does not send out unsolicited commercial e-mail.
15.2 Permitted Communication
- Transactional communications: Order confirmations, delivery notifications and payment confirmations
- Marketing communications: Newsletters and product offers exclusively to Customers who have given their active consent
15.3 Unsubscribing
The customer can easily unsubscribe from marketing communications at any time by clicking on the unsubscribe link in each marketing printout.
SECTION 16 – PRICE GUARANTEE
16.1 Conditions for Price Guarantee
On request, the company offers a price guarantee against documented lower prices from competitors on the Swedish market, provided that:
(a) Request for price adjustment is made before the Order is completed;
(b) The customer sends a valid URL link to the current product at a Swedish e-commerce company with a documented lower price;
(c) The competitive price relates to an identical product that is in stock and readily available;
(d) The price guarantee applies exclusively to Swedish e-commerce companies.
16.2 Implementation
In the case of an approved price guarantee application, the Customer receives a personal discount code for price adjustment at checkout.
SECTION 17 – FORCE MAJEURE
17.1 Definition
A Force Majeure Event is a circumstance or occurrence beyond the Company's reasonable control, including natural disasters, war, pandemic, strike, government order and serious disruption of critical infrastructure.
17.2 Legal Consequences
In the event of a Force Majeure event, the Company is released from the obligation to fulfill its contractual obligations during the period the event lasts.
17.3 Duty to notify
The Company must notify the Customer in writing of the Force Majeure event as soon as possible and at the latest within five (5) Working Days.
17.4 Right of withdrawal in the event of long-term force majeure
If a Force Majeure event lasts more than sixty (60) consecutive calendar days, each party is entitled to terminate the Agreement without right to compensation.
SECTION 18 – ASSIGNMENT OF AGREEMENT AND CLAIMS
18.1 The Company's Right to Transfer
The wholesaler Nordic AB reserves the right to transfer its rights and obligations to a related company within the same group without the Customer's prior written consent.
18.2 Transfer of Claims
The company reserves the right to assign its claims against the customer to third parties.
18.3 Customer's transfer order
The customer is not entitled to transfer his rights or obligations to third parties without the Company's prior written approval.
SECTION 19 – APPLICABLE LAW AND DISPUTE RESOLUTION
19.1 Applicable Law
These General Terms and Conditions and all Agreements entered into with the Company are regulated and interpreted exclusively in accordance with Swedish substantive law.
19.2 Dispute resolution – Consumers (B2C)
In the event of a dispute, the following order applies:
(a) Direct negotiations via [email protected]
(b) Allmänna reklamentationsnämnden (ARN), Box 174, 101 23 Stockholm
(c) EU ODR Platform: http://ec.europa.eu/consumers/odr/
(d) Ordinary court with Helsingborgs tingsrätt as home court
19.3 Dispute resolution – Business customers (B2B)
Disputes are finally decided by Helsingborg's tingsrätt as the agreed exclusive forum.
SECTION 20 – CHANGES TO GENERAL TERMS
20.1 The Company's Right to Change Terms
The company reserves the right to revise and update these General Terms and Conditions. Revised terms come into force upon publication on the Company's website.
20.2 Notification of Significant Changes
The company notifies registered customers of significant changes with at least thirty (30) calendar days' notice.
SECTION 21 – CONTACT INFORMATION AND OTHER PROVISIONS
21.1 Contact information
| Information | Information |
| Company name | The wholesaler Nordic AB |
| CVR number | 559195–5215 |
| Registered address | Trintegatan 1, 253 68 Helsingborg, Sweden |
| VAT registration number | SE559195521501 |
| Customer Service – Email | [email protected] |
| Customer Service – Telephone | +46 42-456 91 50 |
| Complaints/Returns – E-mail | [email protected] |
| Data Protection (GDPR) – Email | [email protected] |
| Opening hours Customer service | Telephone hours: Mon-Fri 07:00-12:00 & 13:00-16:00 |
21.2 Separability
If one or more provisions in these General Terms and Conditions are declared invalid, the validity of the other provisions is not affected thereby.
21.3 Complete Agreement
These General Terms and Conditions, together with the relevant Order Confirmation and any additional written agreements, constitute the complete and exclusive Agreement between the parties.
21.4 Non-Waiver
The company's failure to exercise a right at a particular time shall not be interpreted as a permanent waiver of the right to exercise this right at a later time.
21.5 Language and Interpretation priority
These General Terms and Conditions are drawn up and published in Swedish. In the event of a conflict between the Swedish version and a possible translation, the Swedish version must always have interpretation priority.
The customer confirms that these General Terms and Conditions have been read, understood and accepted in their entirety by completing an Order with the Wholesaler Nordic AB.
LAST UPDATED: 2026-04-14 DOCUMENT VERSION: 2.1 GROSSISTEN NORDIC AB | Trintegatan 1, 253 68 Helsingborg, Sweden